•The Behavioral Health Integration Specialist provides non-clinical administrative and documentation support for CareLock LLC’s Behavioral Health Integration (BHI) program. This is a non-clinical, administrative position with no direct patient contact. The primary focus of this role is reviewing patient charts, completing and maintaining BHI documentation, tracking required information, supporting care-plan documentation, and ensuring all records are complete, accurate, and compliant with established CareLock workflows, AZDHS regulations, and HIPAA standards.
Key Responsibilities
•· Review patient charts for BHI documentation requirements. · Complete and maintain accurate BHI documentation within the EHR. · Review existing clinical documentation and ensure applicable information is accurately reflected in BHI records. · Maintain and update BHI care-management documentation and care plans based on information contained within the medical record. · Review documentation related to behavioral health screenings, including PHQ-9 and GAD-7, when applicable. · Track required BHI documentation and identify incomplete or outstanding charting. · Review charts for missing information and route documentation needs to the appropriate clinical team member. · Document applicable administrative and care-coordination activities. · Maintain accurate documentation of applicable BHI time and activities when required. · Ensure charts and documentation are completed within established CareLock timeframes. · Support providers and clinical staff by maintaining organized and accurate BHI records. · Follow established BHI workflows and documentation standards. · Maintain productivity and accuracy expectations while managing a high volume of patient charts. · Maintain strict compliance with HIPAA, patient confidentiality requirements, and CareLock policies and procedures. · Other duties and responsibilities as assigned.
Required Qualifications
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•· Must be at least twenty-one (21) years of age · High school diploma or equivalent · Previous experience in medical documentation, behavioral health administration, care management, medical records, medical assisting, healthcare administration, or related healthcare role. · Experience working within an EHR/EMR specifically EClinical Works. · Strong written communication, grammar, spelling, and documentation skills. · Excellent attention to detail and organizational skills. · Ability to accurately review and interpret information contained within medical records. · Strong computer and data-entry skills. · Ability to work independently and manage a high volume of documentation. · Understanding of HIPAA and patient confidentiality requirements. · Core understanding of basic medical terminology and clinic-based office procedures. · Proficiency utilizing basic computer systems and applications, including Microsoft Office Suite. · Excellent customer service skills with the ability to communicate clearly and effectively. · Proven ability to multi-task, prioritize a shifting workload, and strictly interpret and uphold clinic policies and procedures. · Level 1 Arizona Fingerprint Clearance Card (or willingness to obtain).
Preferred Qualifications
•· Previous experience with Behavioral Health Integration (BHI) documentation. · Experience with eClinicalWorks (eCW). · Experience with PHQ-9, GAD-7, behavioral health documentation, and care plans. · Experience with Medicare and/or Medicaid documentation requirements. · Experience in a primary care or behavioral health setting.