•Junior IT Specialist (Helpdesk) is responsible for providing first-level technical support to end-users. This role involves diagnosing and resolving technical issues, escalating complex problems, and ensuring the smooth operation of IT systems and infrastructure.
Responsibilities
•Respond to and resolve technical support requests via phone, email, or ticketing system.Troubleshoot hardware, software, and network-related issues.Provide guidance on the use of IT resources and applications.Assist in setting up and maintaining workstations, laptops, and other devices.Perform basic system updates, patch installations, and routine maintenance tasks.Maintain and monitor IT equipment inventory.Assist with user account creation, modification, and deactivation.Troubleshoot login issues and reset passwords as necessary.Document technical issues, solutions, and processes in the knowledge base.Generate and maintain reports on system performance and helpdesk activities.Escalate complex issues to senior IT staff or specialized teams.Collaborate with team members to address recurring technical challenges.Provide basic IT training to end-users on tools, systems, and best practices.
Requirements
•Bachelor’s degree in IT, Computer Science, or a related field.1 year of experience in IT support or a related field.Basic knowledge of Windows operating systems.Familiarity with Microsoft Office 365 and other productivity tools.Understanding of networking concepts (IP addresses, DNS, etc.).Experience with ticketing systems is a plus.Strong problem-solving and troubleshooting abilities.Excellent communication and customer service skills.Ability to work independently and prioritize tasks effectively.Please submit your CV to the e-mail address in the Apply for job button by mentioning “Junior IT Specialist (Helpdesk)” in the subject line.